PRIVACY POLICY
If you are here, it is because you would like to know more about your rights and obligations as a user of calavarquestours.com.
At Cala Varques Tours, we believe that you should be clearly informed about how your personal data is collected, used and protected.
This Privacy Policy explains, in a transparent manner, the purpose of this website, the personal data that may be collected through it, how such data is processed and the rights available to you.
By using this website or voluntarily providing us with personal information, you acknowledge that you have read this Privacy Policy.
APPLICABLE DATA PROTECTION LEGISLATION
This website processes personal data in accordance with applicable European Union and Spanish data protection legislation.
In particular, this website complies, where applicable, with:
The General Data Protection Regulation (GDPR) – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, concerning the protection of natural persons with regard to the processing of personal data and the free movement of such data.
Spanish Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), which complements the application of the GDPR within the Spanish legal system.
Spanish Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI-CE), where applicable to the services and electronic communications provided through this website.
Other applicable Spanish and European legislation relating to electronic commerce, information society services, consumer protection and electronic communications may also apply.
IDENTIFICATION OF THE DATA CONTROLLER
The owner and party responsible for this website and for the processing of personal data collected through it is:
Cala Varques Tours (hereinafter, CVT)
Website: calavarquestours.com
Activity: Provision of information, promotion and marketing of tours, excursions, tourism activities and related services in Cala Varques, Mallorca and the surrounding area.
Email: info@calavarquestours.com
CVT acts as the data controller in relation to personal data collected directly through this website, unless otherwise indicated.
PERSONAL DATA WE MAY COLLECT
Depending on how you interact with the website, we may collect different categories of personal data.
This may include:
- Name and surname.
- Email address.
- Telephone number.
- Information provided through contact or enquiry forms.
- Information relating to a booking request or tourism activity.
- Number of participants.
- Preferred date or time of an activity.
- Messages or comments sent to us.
- Technical information relating to your device or browser.
- IP address.
- Information concerning your interaction with the website.
- Cookie and analytics information, where applicable and subject to your consent when required.
We will only request personal data that is reasonably necessary for the purpose for which it is collected.
PURPOSES OF PROCESSING YOUR PERSONAL DATA
Depending on the form, service or section of the website you use, your personal data may be processed for one or more of the following purposes:
Responding to enquiries
We may process your personal data in order to respond to questions, requests, comments or enquiries submitted through the website, email, telephone, WhatsApp or other communication channels made available by CVT.
This may include providing information about tours, excursions, routes, availability, schedules, requirements, prices or other tourism activities.
Managing booking enquiries
Where you contact us regarding a booking, we may process the information necessary to:
- Check availability.
- Manage your booking enquiry.
- Provide information about the requested activity.
- Coordinate the activity with the relevant operator or service provider.
- Contact you regarding changes, cancellations or other matters relating to your booking.
Where a booking is completed through a third-party booking platform or external tourism operator, that provider may process your personal data independently under its own privacy policy and terms and conditions.
Providing requested services
We may process personal data where necessary to provide services expressly requested by you or to take steps at your request before entering into a contract.
Customer service
We may use your contact details to provide assistance before, during or after a booking or tourism activity.
Administrative and legal purposes
We may process certain personal information where necessary to:
- Comply with legal obligations.
- Maintain appropriate business and accounting records.
- Respond to requests from competent authorities.
- Establish, exercise or defend legal claims.
- Prevent misuse, fraud or security incidents.
Website improvement and analytics
Where permitted and, where necessary, after obtaining your consent, we may process information about how visitors use calavarquestours.com in order to:
- Understand website traffic.
- Identify frequently visited pages.
- Analyse website performance.
- Improve navigation and user experience.
- Improve our services and content.
LEGAL BASIS FOR PROCESSING
The legal basis for processing your personal data will depend on the purpose for which the information is used.
We may process personal data on the basis of:
Your consent, for example when you voluntarily submit certain information or agree to receive marketing communications.
Performance of a contract or pre-contractual measures, where processing is necessary to manage a booking, provide a requested service or respond to a request before entering into a contractual relationship.
Compliance with a legal obligation, where CVT is required to retain or process information under applicable legislation.
Legitimate interests, where processing is reasonably necessary for the operation, security or improvement of the website or our business activities, provided that your fundamental rights and freedoms do not override those interests.
Where processing is based on your consent, you may withdraw that consent at any time.
Withdrawal of consent will not affect the lawfulness of processing carried out before the consent was withdrawn.
COMMERCIAL COMMUNICATIONS
We will only send promotional or marketing communications by email, telephone, WhatsApp, SMS or similar electronic means where we have an appropriate legal basis to do so.
Where your prior consent is required by law, such communications will only be sent after you have expressly agreed to receive them.
Marketing communications may relate to:
- Tours.
- Excursions.
- Tourism activities.
- Special offers.
- New services.
- Promotions.
- Other services offered by CVT.
You may withdraw your consent or unsubscribe from commercial communications at any time by using the unsubscribe mechanism provided, where available, or by contacting us at:
THIRD-PARTY TOURISM AND BOOKING SERVICES
calavarquestours.com may contain information, links or booking options relating to activities operated by third-party tourism companies, booking platforms or other service providers.
Where you access an external website or booking platform, your personal data may be processed directly by that third party.
In such cases, the relevant third party will be responsible for processing your personal data according to its own privacy policy.
CVT does not control the privacy practices of external websites.
We therefore recommend that you carefully read the privacy policies, cookie policies, booking conditions and legal notices of any third-party website before submitting personal information or completing a booking.
ACCURACY OF PERSONAL DATA
As a user, you are responsible for ensuring that the information you provide to CVT is accurate, complete and up to date.
You agree not to provide false, inaccurate or misleading information.
If any information you have provided changes, you should inform us so that we can keep your personal data accurate and current.
CVT shall not be responsible for problems resulting directly from inaccurate or false information provided by the user.
DATA RETENTION
Personal data will only be retained for as long as reasonably necessary to fulfil the purpose for which it was collected.
The applicable retention period may depend on:
- The nature of the information.
- The purpose for which it was collected.
- Whether a contractual relationship exists.
- Applicable accounting, tax or other legal obligations.
- The need to establish, exercise or defend legal claims.
Where processing is based exclusively on consent, data may be deleted or processing may cease after you withdraw that consent, unless there is another lawful basis requiring or permitting its continued retention.
Once personal data is no longer required, it will be deleted, anonymised or otherwise securely processed in accordance with applicable legislation.
YOUR DATA PROTECTION RIGHTS
Under applicable data protection legislation, you may have the right to:
Access your personal data
You may request confirmation as to whether we process personal data concerning you and obtain a copy of that information.
Rectification
You may request the correction of inaccurate or incomplete personal information.
Erasure
You may request the deletion of your personal data where the legal requirements for erasure are met.
Restriction of processing
You may request that the processing of your personal data be restricted in certain circumstances.
Objection
You may object to certain processing based on legitimate interests or to the use of your personal data for direct marketing purposes.
Data portability
Where legally applicable, you may request to receive certain personal data in a structured, commonly used and machine-readable format or request that it be transmitted to another controller.
Withdrawal of consent
Where processing is based on consent, you may withdraw that consent at any time.
You may exercise these rights by contacting:
When necessary to protect your personal information, we may request reasonable information to verify your identity before responding to a request.
RIGHT TO LODGE A COMPLAINT
If you believe that your personal data has been processed in violation of applicable data protection legislation, you have the right to lodge a complaint with the competent supervisory authority.
In Spain, the competent national data protection authority is the:
Spanish Data Protection Agency (Agencia Española de Protección de Datos – AEPD)
You may consult the AEPD’s official website for information regarding complaints, data protection rights and applicable procedures.
CHILDREN’S PERSONAL DATA
This website is not intended for children to independently provide personal data where parental or legal representative consent is required by law.
Under Spanish data protection legislation, a person aged 14 or older may generally provide their own consent to the processing of personal data, except where applicable law requires the assistance of a parent or legal guardian. For children under 14, consent-based processing generally requires the consent of the holder of parental responsibility or guardianship.
Where a minor participates in a tourism activity or booking, personal information relating to that minor should normally be provided by their parent, guardian or another legally authorised adult.
ACCESS TO DATA BY SERVICE PROVIDERS
In order to operate this website and provide our services, CVT may use third-party service providers that process personal data on our behalf.
These may include providers of:
- Website hosting.
- Email services.
- Website maintenance.
- Booking systems.
- Customer management systems.
- Analytics services.
- Website security.
- Cloud storage.
- Payment processing, where applicable.
- Tourism activity management systems.
Where these providers process personal data on behalf of CVT, they will only be permitted to process the information according to our instructions and for the purposes necessary to provide their services, subject to applicable data protection requirements.
Some service providers may also act as independent data controllers for certain processing activities. Where this is the case, their own privacy policies will apply.
INTERNATIONAL DATA TRANSFERS
Some technology, hosting, analytics, booking or other service providers may process personal data outside Spain or outside the European Economic Area.
Where personal data is transferred outside the European Economic Area, CVT will seek to ensure that appropriate safeguards required by applicable data protection legislation are in place.
These safeguards may include:
- An adequacy decision adopted by the European Commission.
- Standard Contractual Clauses approved by the European Commission.
- Other legally recognised transfer mechanisms.
ANALYTICS SERVICES
This website may use analytics services, such as services provided by Google, in order to understand how visitors interact with the website and improve its performance.
These services may use cookies or similar technologies.
Where consent is legally required, analytics technologies will only be activated after the user has provided the appropriate consent through the website’s cookie management system.
Information collected through analytics services may include technical and usage information such as:
- Browser type.
- Device type.
- Approximate location derived from technical data.
- Pages visited.
- Time spent on the website.
- Interaction with website elements.
- IP address or derived technical identifiers, subject to the provider’s configuration and policies.
For more information about cookies and analytics technologies, please consult our Cookie Policy.
COOKIES
calavarquestours.com may use its own cookies and third-party cookies for technical, functional, analytical or other permitted purposes.
Strictly necessary cookies may be used where required for the operation of the website.
Other cookies will only be used in accordance with applicable law and, where required, after obtaining the user’s consent.
You can find further information about the cookies used on this website, their purposes and how to manage them in our Cookie Policy.
SECURITY MEASURES
As the party responsible for this website, CVT applies reasonable technical and organisational measures designed to protect personal data against:
- Unauthorised access.
- Accidental loss.
- Alteration.
- Disclosure.
- Destruction.
- Unlawful processing.
However, no website, electronic communication system or internet transmission can be guaranteed to be completely secure.
Users should therefore also take reasonable precautions when sending personal information over the Internet.
CONFIDENTIALITY
Personal data processed by CVT will be treated confidentially.
Persons or service providers authorised to access personal data will be required to process it only where necessary and in accordance with applicable data protection requirements.
CVT will not sell users’ personal data to third parties.
CHANGES TO THIS PRIVACY POLICY
This Privacy Policy may be updated or modified at any time in order to reflect:
- Changes in applicable legislation.
- Changes to the website.
- New services or functionalities.
- Changes in the way personal data is processed.
- Changes involving third-party service providers.
The version published on calavarquestours.com at any given time shall be considered the current version.
We recommend reviewing this Privacy Policy periodically.
CONTACT
The owner and party responsible for this website is:
Cala Varques Tours (CVT)
Website: calavarquestours.com
Email: info@calavarquestours.com
If you have any questions regarding this Privacy Policy, the processing of your personal data or the exercise of your data protection rights, you can contact us at:
For further information regarding the legal conditions governing this website and the use of cookies, please also consult our Legal Notice and Cookie Policy.